Privacy Policy

This Privacy Notice explains how Brazn Limited (“Brazn AI,” “we,” “us,” or “our”) collects, uses, shares, and otherwise processes personal data when you visit our websites, create or use a Brazn account, use our applications, APIs, integrations, AI-enabled features, or related services (collectively, the “Service”), contact us, participate in our events, or otherwise interact with us.

This Privacy Notice should be read together with our Terms of Use, Cookie Notice, and, where applicable, our Data Processing Addendum (“DPA”) and an applicable customer agreement or order form.

Company Name: Brazn Limited
Company Address: Unit 3d North Point House, North Point Business Park, New Mallow Road, Cork, Ireland, T23 AT2P
Company ID: 819544
Email: privacy@brazn.ai
For questions about this Privacy Notice or our privacy practices, contact us at privacy@brazn.ai.

Where Brazn AI processes personal data relating to website visitors, prospective customers, individual account holders, marketing contacts, billing contacts, or support contacts for its own purposes, Brazn AI acts as a data controller.

Where an organisation customer uses Brazn to process personal data in its Workspace, including Customer Data from connected business systems, the organisation customer generally acts as the data controller and Brazn acts as a data processor on that customer’s behalf. That processing is governed by the applicable DPA and customer agreement.

This Privacy Notice applies to personal data that Brazn AI processes in connection with:

- The Brazn AI website and other digital properties that link to this Privacy Notice.

- Brazn AI accounts, Workspaces, applications, APIs, and related software.

- AI-enabled analysis, generation, workflow, assistant, automation, and integration features.

- Sales, marketing, customer-success, support, billing, and account-management activities.

- Events, webinars, research, surveys, and business communications.

This Privacy Notice does not govern third-party services, websites, applications, or integrations that you choose to connect to the Service. Those third parties process personal data under their own terms and privacy notices.

3.1 Information you provide directly

We may collect:

• Identity and contact data, such as your name, work email address, phone number, job title, organisation, business address, and communication preferences.
• Account and profile data, such as login credentials, account identifiers, Workspace membership, user role, profile settings, and authentication information.
• Billing and transaction data, such as billing contact details, subscription plan, invoices, payment status, transaction history, and tax information. Payment-card information is generally processed by our third-party payment provider and is not stored by Brazn.
• Communications data, such as the content of messages, emails, support requests, feedback, survey responses, and other communications with us.
• Event and marketing data, such as registration details, attendance information, marketing preferences, and interactions with our marketing communications.
• Customer Data, as described below, when you or your organisation submit, upload, create, connect, or otherwise make data available through the Service.

3.2 Customer Data and Workspace data

“Customer Data” means data, content, and information that a customer or its authorised users submit to, upload to, create in, transmit through, connect to, or otherwise make available through the Service.

Customer Data may include:

• Business contact and account information.
• CRM records, sales opportunities, account plans, activity records, and commercial data.
• Emails, calendar entries, meeting notes, call transcripts, and communications made available through authorised integrations.
• Documents, presentations, proposals, spreadsheets, knowledge-base materials, and files.
• Prompts, instructions, workflows, automations, feedback, and user-generated content.
• Information imported from connected cloud, communications, analytics, or business systems.
• AI-generated suggestions, summaries, recommendations, drafts, and other Outputs associated with a Workspace.

The organisation that controls the relevant Workspace determines which Customer Data is submitted to the Service and how it is used. If you have questions about Customer Data processed through an organisation’s Brazn Workspace, contact that organisation directly.

3.3 Information from connected services

If you or your organisation connect a third-party service to Brazn, we may receive the data that the connected service is authorised to provide under the permissions you grant.

Examples may include CRM platforms, email services, calendars, cloud storage, document-management systems, communication tools, data warehouses, analytics systems, sales-engagement tools, and other business applications.

We use connected-service data only to provide, secure, support, and improve the specific Brazn features requested or enabled by you or your organisation, subject to the applicable customer agreement and DPA.

3.4 Automatically collected information

When you visit or use the Service, we and our service providers may automatically collect:

• Device and technical data, such as IP address, browser type, operating system, device identifiers, language settings, and approximate location derived from IP address.
• Usage data, such as pages visited, features used, actions taken, access times, session duration, referral source, error events, performance information, and interaction with the Service.
• Security and log data, such as authentication events, audit logs, access records, IP logs, suspicious activity, and system diagnostics.
• Cookie and similar-technology data, as described in our Cookie Notice.

We do not use Customer Data from your Workspace or Connected Services for cross-context behavioural advertising.

3.5 Information from other sources

We may receive personal data from:

• Your organisation or Workspace administrator.
• Business partners, resellers, referral partners, event partners, and service providers.
• Publicly available sources, such as business websites, professional profiles, company directories, and social media profiles.
• Third-party identity providers when you use single sign-on or another third-party authentication method.
• Marketing, sales, and data-enrichment providers, where permitted by applicable law.

We use personal data for the following purposes.

4.1 Providing and operating the Service

We use personal data to:

• Create and manage accounts and Workspaces.
• Authenticate users and manage permissions.
• Provide AI-enabled features, integrations, workflows, analysis, recommendations, and Outputs requested by users.
• Process authorised data from Connected Services.
• Deliver customer support and respond to requests.
• Process subscriptions, invoices, payments, renewals, and account administration.
• Maintain, troubleshoot, and improve the reliability and performance of the Service.
• Communicate about service updates, security notices, technical notices, and changes to our terms or policies.

4.2 Security, compliance, and protection

We may use personal data to:

• Protect the Service, customers, users, and third parties.
• Detect, prevent, investigate, and respond to fraud, abuse, unauthorised access, security incidents, and violations of our Terms of Use.
• Monitor system performance and maintain audit trails.
• Comply with legal obligations, lawful requests, regulatory requirements, and enforcement processes.
• Establish, exercise, or defend legal claims.

4.3 Product improvement

We may use product-usage data, service-performance data, support data, and aggregated or de-identified information to analyse and improve Brazn’s products, security, usability, and operations.

Brazn AI does not use identifiable Customer Data, including data from Connected Services, Workspace Content, prompts, files, messages, or Outputs, to train Brazn’s general-purpose AI models or third-party general-purpose AI models unless the relevant customer has expressly opted in or Brazn and the customer have agreed otherwise in writing.

Where we use de-identified or aggregated data for service improvement, we take reasonable measures designed to ensure that the data does not reasonably identify an individual, customer, or organisation.

4.4 Marketing and business development

Where permitted by law, we may use identity, contact, account, event, communications, and marketing-preference data to:

• Send marketing communications about Brazn products, features, events, and services.
• Measure and improve marketing campaigns.
• Manage relationships with prospective and existing customers.
• Conduct surveys, research, and customer-feedback activities.

You may opt out of marketing emails at any time by using the unsubscribe link in the email or contacting us at [privacy@brazn.com]. You will continue to receive important service, transactional, security, billing, and account-related communications.

If the GDPR, UK GDPR, or similar law applies to our processing, Brazn AI relies on one or more of the following legal bases:

• Performance of a contract, where processing is necessary to provide the Service, manage an account, fulfil an order, or take steps at your request before entering a contract.
• Legitimate interests, where processing is necessary for Brazn’s legitimate interests or those of a third party and those interests are not overridden by your rights and interests. These interests include operating and improving the Service, ensuring security, preventing fraud, managing customer relationships, and conducting proportionate business development.
• Legal obligations, where processing is necessary to comply with applicable law.
• Consent, where we request and obtain your consent, including for non-essential cookies or certain marketing activities where consent is required.

Where Brazn AI processes Customer Data on behalf of an organisation customer, the customer is responsible for identifying the lawful basis for that processing.

We may share personal data with the following categories of recipients:

• Workspace administrators and authorised users. Workspace owners and administrators may access, manage, export, modify, or delete information within their Workspace, subject to the permissions and configuration selected by the customer.
• Service providers and subprocessors. Providers that help us deliver, host, secure, support, monitor, analyse, or improve the Service, including cloud-hosting providers, infrastructure providers, AI-model providers, customer-support providers, communications providers, analytics providers, and payment processors.
• Connected services and third parties selected by you. Where you instruct us to connect, export, send, synchronise, or otherwise share data with a third party.
• Professional advisers. Lawyers, auditors, insurers, accountants, and other professional advisers where necessary for legitimate business purposes.
• Authorities and other parties for legal or security reasons. Where required by law, legal process, or a valid governmental request, or where we reasonably believe disclosure is necessary to protect rights, safety, security, or property.
• Corporate transaction participants. In connection with a merger, acquisition, financing, sale of assets, restructuring, insolvency, or similar transaction, subject to applicable law and appropriate confidentiality safeguards.
• Affiliates. Brazn AI affiliates, where necessary to provide and support the Service and subject to this Privacy Notice and applicable law.

We do not sell Customer Data. We do not use Customer Data from Workspaces or Connected Services for third-party behavioural advertising.

Brazn AI may process personal data in countries other than the country in which it was originally collected. These countries may have data-protection laws that differ from those of your jurisdiction.

Where required by applicable law, we use appropriate safeguards for international transfers. Depending on the transfer, these may include:

• An adequacy decision adopted by the European Commission, UK Government, or other competent authority.
• The European Commission’s Standard Contractual Clauses.
• The UK International Data Transfer Addendum or International Data Transfer Agreement.
• Other lawful transfer mechanisms recognised under applicable data-protection law.

Further information about applicable transfer mechanisms may be requested at privacy@brazn.ai.

We retain personal data only for as long as reasonably necessary for the purposes described in this Privacy Notice, including to provide the Service, comply with legal obligations, resolve disputes, enforce agreements, maintain security, and keep appropriate business records.

Retention periods depend on the type of data, the relevant customer agreement, the nature of the Service, legal requirements, and the customer’s instructions.

Subject to the applicable customer agreement and DPA:

• Customer Data is retained for the duration of the relevant subscription or as otherwise directed by the customer.
• Following account termination or a verified deletion request, Brazn will delete or return Customer Data within [insert period], unless retention is required by law.
• Residual copies in backup systems will be deleted or overwritten within [insert backup-retention period].
• Security and audit logs may be retained for [insert period] to investigate incidents, prevent abuse, and meet compliance obligations.
• Billing, tax, and transaction records may be retained for the periods required by law.
• Aggregated and de-identified information may be retained for longer periods where it can no longer reasonably be used to identify an individual, customer, or organisation.

Brazn AI uses appropriate technical, organisational, and administrative safeguards designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access.

These measures may include access controls, encryption where appropriate, logging, monitoring, secure development practices, vendor management, and incident-response procedures.

No internet-based service can be guaranteed completely secure. You are responsible for maintaining the security of your credentials, using appropriate access controls within your Workspace, and notifying us promptly if you suspect unauthorised access to your account or Connected Services.

Depending on where you live and subject to applicable law, you may have rights to:

• Request access to personal data we hold about you.
• Request correction of inaccurate or incomplete personal data.
• Request deletion of your personal data.
• Request restriction of processing.
• Object to certain processing, including direct marketing.
• Request portability of personal data you provided to us.
• Withdraw consent where processing is based on consent.
• Opt out of certain targeted-advertising, sale, or sharing activities where such rights apply.

To exercise these rights, contact privacy@brazn.ai.

We may need to verify your identity before responding. If you use Brazn AI through an organisation, we may direct your request to that organisation where it is the controller of the relevant Customer Data.

If you are located in the European Economic Area or the United Kingdom, you also have the right to lodge a complaint with your local data-protection supervisory authority. In Ireland, the relevant authority is the Data Protection Commission.

Brazn AI uses cookies and similar technologies to operate the Service, remember preferences, protect accounts, understand how the Service is used, and, where permitted, measure marketing effectiveness.

For more information, including details of cookie categories, choices, and consent controls, please review our Cookie Notice.

Where required by law, Brazn AI obtains consent before placing non-essential cookies or similar technologies on your device.

The Service is intended for business users and is not directed to children. We do not knowingly collect personal data from individuals under 18 years of age, or a higher age where required by applicable law.

If you believe that a child has provided personal data to Brazn in breach of applicable law, contact us at privacy@brazn.ai.

We may update this Privacy Notice from time to time to reflect changes to our practices, technologies, legal obligations, or the Service.

When we make a material change, we will provide notice through the Service, by email, or by another appropriate method before the change takes effect where required by law. The “Last updated” date at the top of this Privacy Notice indicates when it was last revised.

For questions, concerns, or requests relating to this Privacy Notice or Brazn’s processing of personal data, contact:

Company Name: Brazn Limited

Company Address: Unit 3d North Point House, North Point Business Park, New Mallow Road, Cork, Ireland, T23 AT2P

Email: privacy@brazn.ai

Data Protection Officer: Alex Margarit, Unit 3d North Point House, North Point Business Park, New Mallow Road, Cork, Ireland, T23 AT2P, privacy@brazn.ai

EU Representative: Alex Margarit, Unit 3d North Point House, North Point Business Park, New Mallow Road, Cork, Ireland, T23 AT2P, privacy@brazn.ai

UK Representative: Alex Margarit, Unit 3d North Point House, North Point Business Park, New Mallow Road, Cork, Ireland, T23 AT2P, privacy@brazn.ai