Terms of Use

Welcome to Brazn AI. These Terms of Use (“Terms”) govern access to and use of the Brazn AI website, applications, software, APIs, integrations, AI-enabled features, content, and related services (collectively, the “Service”).

These Terms form a legal agreement between you and Brazn Limited, a company incorporated in Ireland with registered office at Unit 3d North Point House, North Point Business Park, New Mallow Road, Cork, Ireland, T23 AT2P (“Brazn AI,” “we,” “us,” or “our”).

By accessing or using the Service, you confirm that you have read, understood, and agree to these Terms. If you use the Service on behalf of an organisation, you represent and warrant that you have authority to bind that organisation, and references to “you” and “your” include that organisation.

If you do not agree to these Terms, do not access or use the Service.

1.1 Purpose

Brazn AI provides an AI-enabled business platform that may help users organise information, connect business systems, analyse customer and commercial data, generate content, support workflows, and provide recommendations, insights, automations, and other AI-assisted functionality.

The Service may include web applications, APIs, integrations, connectors, developer tools, beta features, AI assistants, automations, and related documentation.

1.2 Changes to the Service

We continually develop and improve the Service. We may add, modify, suspend, replace, or discontinue features, integrations, models, interfaces, or capabilities from time to time.

Where a change materially reduces the core functionality of a paid Service during an active subscription term, Brazn AI will use commercially reasonable efforts to provide advance notice, except where immediate action is necessary for security, legal, operational, or third-party-provider reasons.

1.3 Supplemental terms

Some features, plans, integrations, promotions, beta services, or enterprise services may be subject to additional terms, order forms, service-level agreements, data-processing agreements, or other written agreements (“Supplemental Terms”).

If Supplemental Terms conflict with these Terms, the Supplemental Terms will prevail only in relation to the relevant feature, plan, or service. A signed enterprise agreement between Brazn AI and a customer will prevail over these Terms to the extent of any conflict.

1.4 Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction if higher, to use the Service. You may use the Service only where permitted by applicable law.

2.1 Account registration

You may need to create an account to access certain features. You agree to provide accurate, current, and complete registration information and to keep that information updated.

You are responsible for safeguarding your login credentials and for all activity carried out through your account, except to the extent caused by Brazn AI’s breach of these Terms or applicable law.

2.2 Organisations and administrators

The Service may permit users to join an organisation, team, or workspace (“Workspace”). Workspace administrators may manage members, permissions, connected accounts, content, billing settings, and workspace data.

If you access the Service through a Workspace, you acknowledge that the Workspace owner or administrator may be able to access, manage, export, modify, or remove Workspace Content and related account settings.

2.3 Account security

You must notify Brazn AI promptly at legal@brazn.ai if you know or reasonably suspect that your account, credentials, API key, or connected account has been compromised.

You must not share credentials with unauthorised users, impersonate another person or organisation, or use another user’s account without permission.

3.1 Customer Data

“Customer Data” means data, content, materials, information, files, records, prompts, documents, communications, contact details, CRM data, connected-account data, and other information that you or your authorised users submit to, upload to, transmit through, connect to, or otherwise make available through the Service.

As between you and Brazn AI, you retain all rights, title, and interest in and to your Customer Data.

3.2 Your responsibilities

You are responsible for Customer Data and for ensuring that you have all necessary rights, permissions, notices, lawful bases, and consents to submit Customer Data to the Service and to allow Brazn AI to process it as contemplated by these Terms.

You represent and warrant that Customer Data and your use of the Service will not:

• Violate applicable law, regulation, court order, or contractual obligation
• Infringe, misappropriate, or otherwise violate another party’s intellectual-property, privacy, publicity, confidentiality, or other rights
• Contain malware, harmful code, or material designed to disrupt or compromise the Service
• Include personal data that you are not authorised to process or disclose
• Include confidential information subject to restrictions that prohibit processing through the Service

3.3 Licence to operate the Service

You grant Brazn AI a limited, non-exclusive, worldwide, royalty-free right to host, store, reproduce, transmit, process, display, and otherwise use Customer Data solely as necessary to provide, secure, support, maintain, and improve the Service for you and your authorised users, and as otherwise required by applicable law.

This licence ends when Customer Data is deleted from the Service, subject to reasonable backup retention, legal-retention obligations, and the terms of any applicable Data Processing Addendum.

3.4 No model training by default

Unless you expressly opt in, Brazn AI will not use Customer Data, including prompts, connected-account data, files, workspace content, or Outputs, to train or improve Brazn AI’s general-purpose AI models or third-party general-purpose AI models.

Brazn AI may use aggregated, anonymised, or de-identified usage and performance information to operate, secure, analyse, and improve the Service, provided that such information does not reasonably identify you, your organisation, or an individual.

3.5 Connected accounts

The Service may enable you to connect third-party accounts, systems, or services (“Connected Accounts”), such as CRM platforms, cloud-storage services, email, calendars, or business applications.

You are responsible for:

• Ensuring that you are authorised to connect each Connected Account
• Configuring permissions appropriately
• Reviewing the scope of data access granted through each Connected Account
• Complying with the terms and policies of the relevant third-party provider

Brazn AI is not responsible for third-party services, their availability, security, functionality, or data-handling practices.

4.1 AI-generated Outputs

The Service may use artificial intelligence and machine learning to generate content, recommendations, summaries, analyses, workflow suggestions, forecasts, drafts, and other results (“Outputs”).

Outputs are generated from Customer Data, user instructions, available context, and automated systems. Outputs may be incomplete, inaccurate, misleading, non-unique, unsuitable, or unavailable.

4.2 Human review

You are responsible for reviewing and validating Outputs before relying on, publishing, sending, implementing, or otherwise using them.

The Service is designed to assist human decision-making. It does not replace professional judgment, legal advice, financial advice, employment advice, security advice, medical advice, or other specialist advice.

For example, if Brazn AI drafts an account plan, sales forecast, customer communication, proposal, or CRM recommendation, an authorised user should review it for accuracy, tone, factual support, legal compliance, and customer appropriateness before use.

4.3 Ownership of Outputs

As between you and Brazn AI, and subject to your compliance with these Terms, Brazn AI assigns to you any rights Brazn AI may have in Outputs generated specifically for you through the Service.

Brazn AI does not guarantee that Outputs are original, exclusive, available for copyright protection, non-infringing, or suitable for any particular purpose. Similar or identical Outputs may be generated for other users.

4.4 Automated and agent actions

Certain Service features may enable AI systems, workflows, or automations to take actions through Connected Accounts or other systems. You are responsible for configuring those features, permissions, approval steps, and safeguards appropriately.

Where the Service offers a review, preview, or confirmation mechanism, you should use it for actions that may create legal, commercial, operational, reputational, or customer-impacting consequences.

You remain responsible for actions taken through your account, Workspace, integrations, API credentials, or automated workflows, except to the extent directly caused by Brazn AI’s breach of these Terms.

You must not, and must not permit any other person to:

• Use the Service unlawfully or in breach of applicable law
• Access or attempt to access the Service, accounts, systems, or data without authorisation
• Circumvent usage limits, billing controls, security controls, access controls, or content safeguards
• Interfere with, disrupt, overload, damage, or compromise the Service or its infrastructure
• Introduce malware, malicious code, denial-of-service mechanisms, or harmful data
• Reverse engineer, decompile, disassemble, copy, scrape, or create derivative works from the Service except where prohibited by applicable law
• Use the Service to develop or train a competing service or model using Brazn AI’s confidential technology, Service data, or non-public materials
• Use the Service to generate or distribute unlawful, deceptive, defamatory, harassing, discriminatory, exploitative, or harmful content
• Use the Service to impersonate any person or organisation, commit fraud, conduct phishing, or facilitate unauthorised surveillance
• Use the Service to make decisions based solely on automated processing where such use is prohibited by applicable law
• Use the Service to infer or classify sensitive personal characteristics of identifiable individuals except where expressly permitted by law and authorised in writing by Brazn AI
• Submit passwords, access tokens, private keys, payment-card details, government identifiers, or other highly sensitive information unless Brazn AI has expressly approved the relevant processing in writing
• Use the Service in connection with regulated data, including protected health information, payment-card data, or other specially regulated data, unless expressly authorised under a separate written agreement with Brazn AI

Brazn AI may investigate suspected breaches and may suspend or terminate access where reasonably necessary to protect the Service, other users, third parties, or Brazn AI’s legal position.

6.1 Fees

You agree to pay all fees associated with your subscription, plan, usage, credits, add-ons, or other purchases. Fees, payment terms, usage allowances, and any applicable taxes will be presented at the point of purchase, in an order form, or in your account settings.

Unless otherwise stated in writing, all fees are non-refundable except where required by applicable law.

6.2 Renewals

Paid subscriptions automatically renew for successive periods of the same duration unless you cancel before the renewal date or unless otherwise stated in an applicable order form.

Brazn AI may change subscription fees for a future renewal term by giving reasonable advance notice. Any price change will not affect the then-current paid subscription term.

6.3 Cancellation

You may cancel a subscription through your account settings or by contacting legal@brazn.ai, subject to the cancellation process and notice requirements applicable to your plan or order form.

Unless required by law or expressly agreed in writing, cancellation takes effect at the end of the current subscription term. You will retain access to the paid Service until that term ends.

6.4 Usage limits and fair use

The Service may be subject to seat limits, usage allowances, rate limits, storage limits, feature limits, AI-credit limits, fair-use restrictions, or other technical and commercial limits.

Brazn AI may apply proportionate technical measures to enforce such limits, including rate limiting, queueing, throttling, feature restriction, or suspension of access where necessary.

7.1 Brazn AI property

Brazn AI and its licensors own all rights, title, and interest in and to the Service, including its software, models, interfaces, documentation, trademarks, designs, content, and underlying technology, excluding Customer Data and rights assigned to you in Outputs under Section 4.3.

Subject to these Terms, Brazn AI grants you a limited, non-exclusive, non-transferable, non-sublicensable, revocable right to access and use the Service during your subscription term for your internal business purposes.

7.2 Feedback

If you provide feedback, ideas, suggestions, or proposed improvements regarding the Service, Brazn AI may use them without restriction or compensation, provided we do not publicly identify you or your organisation as the source without consent.

Each party may receive confidential information from the other. Neither party will disclose the other party’s confidential information to third parties except as required to perform its obligations, as permitted by these Terms, with the other party’s consent, or where required by law.

Brazn AI will process personal data in accordance with its Privacy Notice and, where applicable, its Data Processing Addendum.

Brazn AI may suspend or terminate your access to the Service if:

• You materially breach these Terms
• Your use creates a security, legal, operational, or reputational risk
• We are required to do so by law
• Fees remain overdue after any applicable cure period
• Continued access could harm Brazn AI, the Service, other users, or third parties

Where reasonable and practicable, Brazn AI will give notice and an opportunity to remedy a non-material breach before termination.

You may stop using the Service at any time. Subscription cancellation and account deletion are subject to the applicable plan, order form, and account settings.

To the maximum extent permitted by law, the Service and Outputs are provided on an “as is” and “as available” basis.

Brazn AI does not warrant that the Service will be uninterrupted, error-free, secure, available at all times, compatible with all third-party systems, or suitable for your particular requirements.

Brazn AI does not guarantee the accuracy, completeness, reliability, originality, legality, non-infringement, or fitness for purpose of any Output. You are responsible for reviewing Outputs and for obtaining any necessary approvals, rights clearances, legal advice, or professional advice before using them.

Nothing in these Terms excludes rights or remedies that cannot lawfully be excluded under applicable law.

To the maximum extent permitted by law, neither Brazn AI nor its affiliates, suppliers, licensors, officers, employees, or agents will be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, business opportunity, data, or business interruption, arising out of or related to the Service or these Terms.

Subject to the preceding paragraph and to the maximum extent permitted by law, Brazn AI’s total liability arising out of or related to the Service and these Terms will not exceed the greater of:

• The amounts paid by you to Brazn AI for the Service during the 12 months immediately preceding the event giving rise to the claim; or
• €100.

Nothing in these Terms limits or excludes liability that cannot be limited or excluded by law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence where such liability cannot lawfully be excluded.

12.1 Third-party services

The Service may contain links to or integrations with third-party services. Brazn AI does not control and is not responsible for third-party services, their availability, security, terms, or handling of data.

12.2 Changes to these Terms

Brazn AI may update these Terms from time to time. We will post the revised Terms and update the “Last updated” date. If a change is material, we will provide reasonable notice through the Service, by email, or by another appropriate method.

Continued use of the Service after revised Terms take effect constitutes acceptance of the revised Terms, except where applicable law requires another form of consent.

12.3 Governing law and venue

These Terms are governed by the laws of Ireland, without regard to conflict-of-law rules.

The courts of Ireland will have exclusive jurisdiction over disputes arising from or relating to these Terms, except where mandatory law provides otherwise.

12.4 Notices

Brazn AI may send notices to the email address associated with your account, through the Service, or by other reasonable means.

Notices to Brazn AI must be sent to:

Brazn Limited

Attn: Legal

Unit 3d North Point House, North Point Business Park, New Mallow Road, Cork, Ireland, T23 AT2P

Email: legal@brazn.ai

12.5 Entire agreement

These Terms, together with any applicable Supplemental Terms, order form, Data Processing Addendum, and Privacy Notice, form the entire agreement between you and Brazn AI regarding the Service and supersede prior agreements on that subject.

12.6 Severability and waiver

If any provision of these Terms is found unenforceable, the remaining provisions will remain in effect. A failure to enforce a provision is not a waiver of that provision or any other provision.